Information We Collect
batik888 collects your personal information only when you voluntarily provide it to us, or when it is required to enable our services to function properly. The following are the categories of information we collect.
Account Registration Information
When you register a new account at batik888, we collect basic information required to verify your identity and enable your account to function. This information includes:
- Full name as shown on your identification card (MyKad)
- Identification card number (for age and identity verification purposes)
- Username of your choice
- Password (stored in encrypted form)
- Active email address
- Valid mobile phone number
- Date of birth (for verification of the 21-year age limit)
Financial and Payment Information
To facilitate deposit and withdrawal transactions, we require information relating to the payment methods you use. This includes e-wallet account details (Touch 'n Go eWallet, ShopeePay), DuitNow information, online banking data via FPX, and crypto wallet details for USDT, BTC or ETH.
This financial information is handled to the highest security standards and is only used to process transactions you initiate. The minimum deposit is RM10 and the minimum withdrawal is RM100. All withdrawals are processed within 1 hour.
Technical and Usage Information
Like most online platforms, batik888 automatically collects certain technical information when you browse our website. This information includes your device's IP address, browser type and version, operating system, date and time of access, and the pages you visit within our website.
This data is used solely for internal analytical purposes, website performance improvement, fraud detection and technical troubleshooting. It is not used to identify you personally unless linked to your account information.
How We Use Your Information
The personal information we collect is used only for legitimate, defined purposes. We do not process your data for any purpose other than those stated below.
Account Operations and Management
The primary use of your information is to operate and manage your batik888 account. This covers the registration and secure login process, identity and age verification, account balance management, processing of deposit and withdrawal transactions, and administration of the VIP programme across all five tiers from Bronze to Diamond.
Customer Support and Communication
The batik888 customer support team, operating 24/7, requires access to your account information to provide effective assistance. When you contact us via live chat or email in Malay or English, we use your account information to verify your identity and resolve queries more efficiently.
We also use your email address to send account-related notifications such as transaction confirmations, important security alerts and updates to our policies. You can opt out of marketing communications at any time.
Security, Fraud Prevention and Compliance
The information we collect plays an important role in detecting and preventing fraud, money laundering and platform abuse. As a platform operating under international licensing, batik888 has an obligation to ensure all activity on our platform is legitimate and meets licensing requirements.
This includes the Know Your Customer (KYC) process, monitoring of unusual transactions and cooperation with relevant authorities when required by law.
Sharing Information with Third Parties
batik888 operates on a data minimisation principle. We only share your personal information in limited circumstances and with appropriate safeguards in place.
Trusted Service Providers
We work with a select number of third-party service providers to run platform operations, including payment processing, identity verification, cybersecurity and technical infrastructure. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.
Legal and Regulatory Requirements
batik888 may be required to disclose your personal information to regulatory authorities, law enforcement or licensing bodies when we are obligated to do so under applicable regulations. In such situations, we will disclose only the information required and will endeavour to notify you in advance if permitted by law.
Your Rights as a User
As a batik888 user, you have clear rights regarding your personal information. We respect and facilitate the exercise of these rights.
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right of Rectification
If the information we hold is inaccurate or out of date, you have the right to request that we correct it.
Right of Erasure
You may request the deletion of your account and personal data, subject to data retention requirements for legal compliance purposes.
Right to Restrict Processing
You may request that we limit how we process your information in certain recognised circumstances.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer purposes.
Right to Object
You have the right to object to the processing of your data for certain purposes, including direct marketing communications.
Cookies and Tracking Technologies
The batik888 website uses cookies and similar tracking technologies to improve functionality and user experience. The following is an explanation of how we use them.
Essential Cookies (Required)
These cookies are necessary for the website to function properly and cannot be turned off. They include session cookies to maintain your login, security cookies to protect your account from unauthorised access, and language preference cookies to ensure you receive content in your chosen language. Without these cookies, certain core platform functions will not operate.
Analytics and Performance Cookies
These cookies help us understand how users interact with our website — which pages are visited most often, how long users spend on each page, and where technical errors occur. All data collected through analytics cookies is in aggregated and anonymous form, used solely to improve the overall user experience.
Managing Your Cookie Preferences
You can manage or delete cookies through your web browser settings at any time. Most modern web browsers allow you to view, delete or block cookies stored on your device. Please note that disabling certain cookies may affect the functionality of some parts of the batik888 website.
Data Security and Retention Period
Security Measures
batik888 implements various technical and organisational measures to protect your personal information from unauthorised access, modification, disclosure or destruction. These include data encryption during transmission and storage, role-based access controls, continuous security monitoring, periodic penetration testing and security awareness training for all staff who handle user data.
Data Retention Period
We retain your personal information for as long as your account is active or as long as needed to provide services to you. Certain information, particularly financial records and identity verification data, may need to be kept for a longer period in line with international licensing requirements and applicable legal obligations.
When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise that information in a secure manner.
Updates to This Privacy Policy
Notice of Changes
batik888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or technological developments. When we make significant changes, we will notify you via a prominent notice on our website or by email to the address registered to your account.
The "Last Updated" date at the top of this page will always show the date of the most recent revision to this policy. We encourage you to check this page periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, you can reach our customer support team, available 24/7 via live chat on this website or by email at:
Privacy email: [email protected]
We are committed to addressing every privacy-related enquiry seriously and in a timely manner. Our team is available to assist in both Malay and English.